Effective Date: 2025-04-01
 

1. Introduction

The Mercher Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or interact with us.
 

If you have any questions, please contact us at:

Email: info@themercher.com
Phone: 778-722-0260
 

2. Information We Collect

We collect personal information to provide our services effectively. This includes:

• Personal details (e.g., name, email, phone number, shipping/billing address) for order processing and customer support.

• Payment information, processed securely through third-party providers, ensuring transactions remain safe.

• Account details, if you create an account, such as your login credentials.

• Website usage data, collected via cookies and analytics tools, to improve user experience.

• Communication preferences, including marketing email subscriptions.
 

3. How We Use Your Information

Your information is used to:

• Process and fulfill orders efficiently.

• Provide customer support and respond to inquiries.

• Improve our website, products, and user experience.

• Send marketing communications, if you have opted in.

• Ensure compliance with legal and security requirements.
 

4. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties, including:

• Payment processors for secure transactions.

• Shipping and logistics partners to deliver orders.

• Service providers who assist with website hosting, analytics, and marketing.

• Legal authorities if required by law or to protect our rights.
 

5. Data Security & Storage

We take security seriously and use industry-standard measures to protect your information from unauthorized access, loss, or misuse. Data may be stored in Canada or with cloud service providers that adhere to strong security practices.
 

6. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to enhance functionality and improve user experience. These may track site activity, preferences, and device information. You can manage cookie settings through your browser or opt out of tracking via third-party tools.
 

7. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your data, subject to legal obligations.

• Opt out of marketing emails by using the unsubscribe link or contacting us.
 

To make a request, email us at info@themercher.com.
 

8. Marketing & Communications

We may send promotional emails about new products, special offers, or industry insights. You can opt out anytime using the unsubscribe option in our emails or by contacting us.
 

9. Legal Compliance

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.